Problem analysis
Problems arise if something does not act or work in a way that it is supposed to, if something differs from the standards or if something goes wrong. A closer analysis of these discrepancies is called problem analysis.
Its use is very practical after conducting satisfaction surveys where customers, suppliers, employees etc. expressed their dissatisfaction and dropped hints concerning certain problem areas.
See also:
Analysis
Satisfaction
Survey
Customer survey
Supplier survey
Employee survey
