Employee survey
Employee surveys are conducted in order to determine the satisfaction of employees with a company or department of the company. Employee satisfaction can be maximised and staff can be motivated by actively demanding the return of their feedback, accepting criticism and taking necessary steps from complaints, requests for changes and ideas for improvement.
For this reason employee surveys and employee satisfaction are a prerequisite for the commitment to service and quality that is expected by customers. In the surveys the satisfactions with e.g. job contents and working conditions, company atmosphere, job and health safety, company culture, information and right to say, training opportunities or management style and behaviour of superiors is assessed.
It is recommended to conduct employee surveys with the help of external market research providers as confidentiality and anonymity are granted. This increases employees' willingness to take part in the interviews.
Further information: Employee satisfaction and survey
See also:
Employee satisfaction
Satisfaction
Market research institution
